Yesterday I arrived home from an appointment in Tallahassee to the sight of three boxes on the front porch. I’d been expecting two of them. One was a Valentine’s gift I’d ordered for Studly Doright, one was a legal document, and the third, unexpected box was from ProFlowers.
Of course I checked to make sure it was for me, (it was), and I opened it. I could smell the roses before I saw them, so I set them aside to prepare the enclosed vase. I took the clear glass receptacle from the box, filled it with room temperature water, and added the enclosed plant food before unwrapping the flowers. Within the wrapping paper there were only six blooming roses, but dozens of stems.
“Okay, I’m sure the rest are buds,” I thought. But they weren’t buds. Instead they were portions of wilted, dessicated petals that had never managed to reach their full potential, or had reached it, but in a stunted state. I went ahead and placed them in the vase even though they looked sad and sparse. Then I got a little ticked.
I was pretty certain my husband hadn’t placed an order saying, “Hey, I want the saddest bouquet of roses you all have in stock. Stems? Yeah, a bunch of stems are great. Even better if there’s a hint of petal remaining, you know, just to let her know they were ALMOST flowers.”
Should I call the company and make a formal complaint? Should I just accept the poorly fulfilled order? I hesitated for a minute or two, then decided to talk to someone at ProFlowers.
After going through the description of the roses with one customer service representative, who clearly wasn’t in a position to make things right, I was transferred to another woman who listened thoughtfully, looked up the order, and discovered that Studly’s initial order hadn’t even been correctly filled. According to this representative’s records, Studly had placed an order for chocolates and a premium vase to accompany the roses. So, I was right to contact the company.
They promised to expedite the correct order to arrive today, Valentine’s Day, and I’ll be watching and waiting to see if the product is what they promised. Surely it’ll be more robust than this one. And yes, I’m aware that there are some lovely roses in the bunch, but overall they weren’t up to snuff.