Florida is hot this time of year. I mean really hot. So, when one of our air conditioning units went kaput last week we didn’t hesitate to call on a heating and air conditioner service.
We are gold level customers at B_________’s Heating and Air in Tallahassee. That means we pay an annual fee that covers biannual maintenance visits and results in discounts for any labor and parts costs. Sounds great, right?
Well, when the unit failed, the company sent out two guys to work on it. One seemed to be a trainee, but hey, two heads are better than one, right? The two guys fumfered around for several hours before declaring that either the air handling control board had gone bad OR our thermostat needed to be replaced. Their lack of certainty was less than reassuring.
They wanted to install a rescue motor to bypass the circuit board until they could get a new board from the supplier. The rescue board, a temporary fix, would cost $250. When the new board arrived (it was currently on back order) in a month or so, it would cost $1200 ($1500 if we hadn’t had the gold discount) and that didn’t include labor.
Studly Doright was having none of it. He got the parts number, looked it up online, and found the same brand new board for $486. It came in today and in about ten minutes Studly had the thing installed and now our home is pleasantly cool.
I’m all for companies making a profit. Honest. But that kind of mark up on a simple part is ridiculous. Couple that with the need for a temporary “rescue motor” because the part we needed was unavailable (even though we found it in one simple search of the internet) and one might come to the conclusion that we were being snookered.
All I can say is thank goodness for Studly Doright. It’s too bad every home doesn’t have one.